Frequently ask questions

 
Here are some frequently asked questions regarding shipping:
1. How long does it take for my order to process before shipment?

Regular Times: 2 business days to process order. If the items are back ordered, it takes at least 5-7 business days. Please note on our shipping schedule depending on which cities and states you are.  Peak/Holiday Time: 2 to 5 business days to process order

2. How long does it take for my order to arrive?

Domestic orders shipped within the United States will arrive within 3-5 business days, once the order has been processed and shipped from the warehouse. For Florida residents, normally 1-2 business days. Please note that FedEx or UPS ground shipments are subject to delays, it is not guaranteed, only expedited are shipments. Please note that if you select Expedited Shipping, there are still 2 business days for processing before an order is shipped.

3. Can I track my order?

Yes. We will email you the tracking number when you request it. You can also find this tracking number in your order history in your AAA Pig Farms account.

4. Can I split my order to go to different addresses?

If you’d like to ship different items to different locations, you will need to do so in separate orders. At this time, we are not able to support multiple shipping addresses for a single order.

5. Can I choose my own carrier for my package?

No. We handle the shipping through FedEx or our default carrier.

6. What if my order doesn’t arrive on the day UPS or FedEx says it will?

If this  happens, you should call UPS or FedEx and make the claim.

7. What if I put an incorrect address?

You will have to notify us BEFORE your package is shipped so that we can try to correct it before it ships. If you do not correct it and UPS or FedEx cannot find the correct address you will not get the package and you will be charged for FedEx shipping and return. NOTE: WE DO NOT GIVE CREDIT BACK ON AN ORDER FOR A NON-DELIVERY OR LATE DELIVERY DUE TO AN INCORRECT ADDRESS. So please make sure it is correct or that you tell us the right one.

8. How do I cancel or edit my order?

Once an order is placed it cannot be changed. We will happily do our best to catch and cancel your order before it ships, allowing you to place a new order with the correct items. To request a cancellation or to update your shipping address please contact us immediately. Please note that orders are processed in the system very quickly, and the time to cancel or edit an order is very short. You may contact us at 727-238-7342, 9:00 AM to 5:00PM, Monday to Friday Eastern Time. 

9. How is you products being package?

All our frozen products are vacuum sealed to maintain freshness before it is ship except for the hanging rice. Our boxes are lined with half inch Styrofoam and wrap with 1/16 Styrofoam rolls.

10. What if my package is lost or delayed? 

Please contact UPS or FedEx right away, we are not responsible of lost or delayed shipments.